Premium Strata Pty Ltd ACN 124 094 628 (Premium Strata) values and respects the privacy of the people we deal with. Premium Strata is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
Content
What is personal information?
What personal information do we collect?
How do we collect your personal information?
How do we use personal information?
Disclosure of personal information to third parties
How do we protect your personal information?
Cookies
Website analytics
Direct marketing
Retention of personal information
How to access and correct your personal information
Links to third party sites
Inquiries and complaints
How to contact us
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you include:
- name
- mailing or street address
- email address
- phone number.
Premium Strata does not collect sensitive information about you. Sensitive information includes any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.
How do we collect your personal information?
We collect your personal information directly from you when we:
- receive a Section 22 Strata Interest Notice
- receive a Section 258 Tenancy Notice
- receive a Section 155 Agent Notice
- receive a Company Nominee form
- receive a valid Proxy Form
- receive an Owner/Tenant Update form
or when you:
- interact with us over the phone
- interact with us in person
- interact with us via email/online
- participate in surveys or questionnaires
- attend a Premium Strata event
- subscribe to our mailing list
- apply for a position with us as an employee, contractor or volunteer.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
- providing information regarding your ownership within an Owners Corporation/Community Association/Neighbourhood Association/Building Management Committee
- providing you with information or services that you request from us
- improving the quality of the services we offer
- for internal administrative use
- for marketing and research.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- Emergency Services (Police/Ambulance/Fire)
- our third-party service providers (for example, our IT providers)
- our marketing providers.
Transfer of personal information overseas
Premium Strata does not provide your personal information to overseas providers.
How do we protect your personal information?
Premium Strata will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- maintaining security of our premises and databases/records
- taking measures to restrict access only to personnel who need that personal information to effectively provide services to you
- having technological measures in place (for example, anti-virus software, firewalls, etc.).
Cookies
The Premium Strata website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Premium Strata website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Any additional information that is provided to us is handled in accordance with this Policy, such as when a user emails us or enters personal information on our website.
Website analytics
Our website uses WordPress and Google Analytics to help us better understand visitor traffic, so we can improve our performance and services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
We take necessary precautions to protect any personal information we may have about you. We store all personal data we gather on secure servers. We also maintain security procedures to manage the use and storage of this information.
Premium Strata implements best practice procedures to ensure we meet compliance requirements. We follow the Australian Privacy Guidelines to ensure we respond to enquiries or complaints and will take vital steps during these circumstances.
To analyse and improve our services we may use information, including personal data (excluding sensitive information), provided by users of this website for marketing and research purposes, unless the user tells us or has previously told us not to.
Users can get in touch with us (contact details provided below) if they do not wish to hear about these products, services and benefits. We will not utilise your personal information without your consent.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication or by contacting us using the details set out in the “How to contact us” section below.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Premium Strata will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 days. We will deal with such a request by following the procedure outlined below:
- Contact Reception by phone on 02 9281 6440
- Contact Reception by email at info@premiumstrata.com.au
Links to third party sites
Premium Strata website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how Premium Strata handles, processes or manages your personal information, please contact our Privacy Officer by telephone or email as listed below in the section How to contact us. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 7 days for Premium Strata to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Premium Strata’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at http://www.oaic.gov.au) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact our Privacy Officer for assistance via our Contact page.
This Policy was last reviewed and updated on: 1 July 2023.