About our Diamond-Class Service
Premium Strata is driven by a philosophy that prioritises quality over quantity. Our approach is rooted in the principle that smaller portfolio sizes allow for a higher level of proactive and personalised service.
Commitment to industry-leading service standards is the core of everything we do. Without exception we:
Return all phone calls by close of business
Respond to all emails by close of business on the same day
Raise work orders within 24 hours (emergencies actioned immediately)
Reply to correspondence in a detailed and timely manner
Provide monthly financial reporting to the Strata Committee to assist in planning repairs and maintenance
Process weekly payments of all creditor invoices to ensure your contractors are paid on time and within the payment terms
24-hour emergency assistance provided to all residents, by an appointed licensed strata manager
Regular updates on all items resolved at meetings and any interim issues
Experience our Diamond-Class Service
The Premium Strata Difference
Our Diamond-Class Service shines with clarity, precision, and enduring value akin to a perfectly cut diamond. Our aim is to exceed expectations for all our clients.
TESTIMONIALS
What our clients says about us
Over the last 12 months*, Premium Strata has received more than 50 Google and Product Reviews, achieving an average score of 4.4 out of 5. *May 2024
Whatever it takes
In 2007, Premium Strata took over as managing agent for our block of six offices and warehouses. We were experiencing a number of issues that had been left to drag on due to our previous manager’s lack of professionalism. Leanne had these sorted in no time. She’s great with people, always contactable, and she gets the job done, whatever it takes. When the pressure’s on, it’s great to have someone around that you know you can count on.
PM MATRAVILLE
Beyond the call of duty…
Leanne willingly took responsibility for an issue we were having with outstanding defects. She didn’t have to, but she did anyway. The situation was stressful and unpleasant for all concerned, but Leanne persisted. Her experience in managing cases like this was obvious in the way she dealt with lawyers, insurers and various consultants. Always very thorough, she follows up, and insists that any action is actually carried out.
AR ROCKDALE
Diamond Service…enduring quality.
I have been involved with Leanne as a strata manager for some years, and in all that time she has never been anything but exceptional in her understanding of clients’ needs and her delivery of service. It was exciting to hear that she has now gone out on her own, and I’m sure that Premium Strata will be a great success under Leanne.
FM DOUBLE BAY
Premium Strata…don’t hesitate.
Leanne and her team’s ready availability and attention to detail on a daily basis are just superb. It’s a pleasure to work with her. I wouldn’t hesitate to recommend Premium Strata’s services. I am confident they are as good as you will find anywhere. Better, in fact.
TP WOLLSTONECRAFT
Extensive knowledge… enormous help.
Inger’s extensive knowledge of current legislation and compliance have helped us enormously with the day-to-day running of our strata affairs, but especially with the extensive repairs required for building defects within affected lots and common property areas.
EW BROOKVALE
A real blessing…
Ms Inger Brettle of Premium Strata has been managing our scheme for over twelve months. It has been a blessing to have a strata manager of her quality assisting us. Premium Strata inherited a chaotic management situation from our previous strata manager, but Inger has calmly and efficiently gone about resolving the difficult issues, one at a time.
RM RUSHCUTTERS BAY
No request is too much…
With Inger’s guidance and efficient processes, our scheme closed with a surplus of funds in the first year. We couldn’t have been happier. Apart from that, the Premium Strata team is a real pleasure to deal with. Nothing is ever too much for them, and no matter how skinny the time-frame, they always deliver.
CP SILVERWATER
First class…nothing less.
Premium Strata’s fast turnaround in response to emails, phone messages, and correspondence, and their dedication to ensuring the strata committee is updated on all matters of compliance is first class.
RR ROSE BAY
