Commitment to industry-leading service standards is the core of everything we do. Without exception we:
- Return all phone calls by close of business
- Respond to all emails by close of business on the same day
- Raise work orders within 24 hours (emergencies actioned immediately)
- Reply to correspondence in a detailed and timely manner
- Provide monthly financial reporting to the Strata Committee to assist in planning repairs and maintenance
- Process weekly payments of all creditor invoices to ensure your contractors are paid on time and within the payment terms
- 24-hour emergency assistance provided to all residents, by an appointed licensed strata manager
- Regular updates on all items resolved at meetings and any interim issues