Our Diamond Service

Commitment to industry-leading service standards is the core of everything we do. Without exception we:

  1. Return all phone calls by close of business
  2. Respond to all emails by close of business on the same day
  3. Raise work orders within 24 hours (emergencies actioned immediately)
  4. Reply to correspondence in a detailed and timely manner
  5. Provide monthly financial reporting to the Strata Committee to assist in planning repairs and maintenance
  6. Process weekly payments of all creditor invoices to ensure your contractors are paid on time and within the payment terms
  7. 24-hour emergency assistance provided to all residents, by an appointed licensed strata manager
  8. Regular updates on all items resolved at meetings and any interim issues

Find out more about our trial period service.