About our Diamond-Class Service
Premium Strata is driven by a philosophy that prioritises quality over quantity. Our approach is rooted in the principle that smaller portfolio sizes allow for a higher level of proactive and personalised service.
Commitment to industry-leading service standards is the core of everything we do. Without exception we:
Return all phone calls by close of business
Respond to all emails by close of business on the same day
Raise work orders within 24 hours (emergencies actioned immediately)
Reply to correspondence in a detailed and timely manner
Provide monthly financial reporting to the Strata Committee to assist in planning repairs and maintenance
Process weekly payments of all creditor invoices to ensure your contractors are paid on time and within the payment terms
24-hour emergency assistance provided to all residents, by an appointed licensed strata manager
Regular updates on all items resolved at meetings and any interim issues

Experience our Diamond-Class Service
The Premium Strata Difference
Our Diamond-Class Service shines with clarity, precision, and enduring value akin to a perfectly cut diamond. Our aim is to exceed expectations for all our clients.
TESTIMONIALS
What our clients says about us
Over the last 12 months*, Premium Strata has received more than 50 Google and Product Reviews, achieving an average score of 4.4 out of 5. *May 2024