NSW: Q&As Strata Hub: What do you need to know?
Question: Our Strata Manager insists on using a single first point of contact to liaise with regarding strata matters for the coming year. Is this usual?
In our complex of 22 owners, we recently held our AGM. Of the 6 owners who were at the meeting, 3 owners volunteered to serve on the committee.
Our Strata Manager insists on using a single first point of contact to liaise with regarding strata matters for the coming year.
Answer: The Strata Hub requires an “emergency contact person” who is nominated by the owners corporation as a contact for the strata scheme if there is an emergency.
Previously there was no express requirement under the NSW strata legislation for anyone to be appointed or nominated to or fill such a “First Point of Contact” role or liaison person by resolution (vote) or otherwise. Strata managers can appreciate the usefulness of such person for administration and communication purposes, especially where agreed to by the Owners Corporation, noting that the person would have no additional voting or other powers.
Since the advent of Strata Hub, while called an “emergency contact person” and defined as a person who is nominated by the owners corporation, with the person’s consent, as a contact for the strata scheme if there is an emergency, such appointments of “emergency contact persons” or “First Point of Contact” persons will now be required.
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