Webinar
Strata Change Series
Exploring the changes reshaping strata management and apartment living, with practical insights from the people who know the industry best.
Practical conversations about the future of strata management
As Premium Strata approaches its 20-year anniversary, we are taking the opportunity to lead a timely conversation about how strata management has changed, where the industry is heading, and what owners, strata committees and industry stakeholders need to understand next.
The Strata Change Series is a webinar series designed to educate, challenge and engage the strata community. Across 2026 and 2027, each session will explore a major shift affecting strata living and management in NSW, from pricing transparency and industry reform to the new lifestyle pressures reshaping apartment living.
Premium Strata is committed to providing practical insights, informed discussion and accessible education to support better decision-making across strata communities.
The Gap
When fees fail to keep pace with expectations
Wednesday 14 October 2026
5:00 pm
Strata management has changed dramatically. The expectations, responsibilities and expertise required of a strata manager today are far greater than they were 20 years ago — but has the way the industry prices its services kept pace with this growing scope and expectation?
From increasingly complex legislation and compliance obligations to building defects, insurance, financial management, technology and rising owner expectations, the scope of modern strata management continues to expand. At the same time, pressure to keep management fees low is challenging the industry to deliver more for less.
This webinar will open an important conversation about the gap between price, service and professionalism in strata management — and what that gap means for owners, committees and the future of the profession.
We’ll explore what sits behind different pricing models, why some providers can offer significantly lower fees, the growing use of offshore and outsourced services, portfolio sizes, recruitment and salary pressures, and whether current pricing models can sustainably support the level of service and expertise now expected and needed to manage increasingly complex strata schemes.
Key topics:
- The growing gap between strata management fees and the scope of services expected
- How the role of the strata manager has evolved
- Why comparing management fees alone can be misleading
- Portfolio size and service capacity: balancing quality, quantity and professional fees
- What can sit behind a lower-cost strata management model
- Outsourcing and offshoring: cost efficiencies, service considerations and data management
- Recruitment, salaries and the cost of retaining experienced professionals
- The increasing technical, legislative and professional expertise required
- What sustainable and transparent strata management pricing could look like
Confirmed panellists:
- Leanne Habib, CEO, Premium Strata
- Megan Parkins, Director Tender Advisory
- Aaron Petrilli, Managing Director, Property Recruitment Partners
20 Years of Strata: How Did We Get Here?
Two decades of change — and what comes next
February 2027
Twenty years ago, strata management was a very different profession. Since then, apartment living has grown, legislation has expanded, buildings have become more complex and the expectations placed on strata managers and committees have transformed.
As Premium Strata marks its 20-year anniversary, this episode will look back at how strata management in NSW has evolved — the progress, the growing pains, the lessons learned and the challenges that still need to be addressed.
Bringing together perspectives from across the industry, the conversation will examine how the role has moved beyond traditional administration into an increasingly complex professional service encompassing governance, compliance, building defects and remediation, insurance, financial management, building safety and community leadership.
But this is not simply a look backwards. We’ll ask what the past 20 years can teach us about where strata needs to go next
.
Key topics:
- How strata management has changed over the past 20 years
- From administration to an increasingly complex professional service
- The impact of successive legislative and regulatory reforms
- Building defects, remediation and the changing responsibilities of strata managers
- How owner and committee expectations have evolved
- Technology and the changing way strata communities are managed
- What the industry has improved — and where challenges remain
- What the next 20 years of strata management could look like
20 Years of Strata Management in New South Wales
The evolution, the complexity, the good and the bad
May 2027
This session will explore how strata management in NSW has evolved over the past two decades, from a more administrative function to a far more complex professional service involving governance, compliance, defects, insurance, building safety, financial management, community expectations and legislative reform.
The conversation will reflect on what has improved, what remains challenging, and what the next generation of strata management needs to look like.
Key topics:
- How strata management has changed over the past 20 years
- Why the role of the strata manager has become more complex
- The impact of legislation, compliance and defects
- The growing expectations placed on committees and owners
- What the next generation of strata management may require
New Ways of Living, New Strata Obligations
How modern lifestyles are reshaping apartment communities
July 2027
The way people live in strata has changed. Short-term letting, Airbnb parties, working from home, Uber Eats deliveries, parcel management, EV charging, e-bike and lithium battery risks, pets, noise, visitor parking and shared facilities have all created new expectations and new challenges for strata communities.
This webinar will explore how strata schemes can adapt through better communication, clearer rules, updated by-laws, practical education and more proactive strata management.
The session will focus on the realities of modern apartment living and how owners, residents and committees can balance convenience, safety, community harmony and compliance.
Key topics:
- Short-term letting and changing residential use
- Working from home and apartment living expectations
- EV charging, e-bikes and lithium battery risks
- Noise, pets, deliveries, parking and shared facilities
- How updated by-laws and communication can support better community living
Speaker and Panellist
Featuring industry voices and expert perspectives
The Strata Change Series will bring together strata leaders, legal experts, finance specialists, academics, committee representatives and industry professionals to explore the issues shaping the future of strata in NSW.
Leanne Habib
CEO
Megan Parkins
Director
Aaron Petrilli
Managing Director
Leanne Habib
CEO
Megan Parkins
Director
Aaron Petrilli
Managing Director
Aaron Petrilli
Managing Director
Leanne Habib
CEO
Megan Parkins
Director
Megan Parkins
Director
Aaron Petrilli
Managing Director
Leanne Habib
CEO
Megan Parkins
Director
Aaron Petrilli
Managing Director
Leanne Habib
CEO
Moderator and Partner
Nikki Jovicic
Founder & Director of LookUpStrata
The Strata Change Series will be moderated by Nikki Jovicic from LookUpStrata, one of Australia’s leading strata education and information platforms. Premium Strata is pleased to collaborate with LookUpStrata to support accessible, practical and informed conversations for owners, strata committee members and the broader strata community.
Register for Episode 1
Strata Management Pricing Structure: Get Clarity
The Strata Change Series will bring together strata leaders, legal experts, finance specialists, academics, committee representatives and industry professionals to explore the issues shaping the future of strata in NSW.
Wednesday 14 October 2026
5:00 pm
Online Webinar
