NSW Q&A: What to do about noise complaints?

A LookUpStrata reader was told by her strata manager that the water pump on the other side of her bedroom wall was within the required limits.

The Council inspector who came to measure the noise also confirmed that there was no case for them to take action.

She wanted to know if there is anything else she can do to help resolve this issue.

Leanne responded and suggested she attempts mediation. If this is not successful the owner could make an application to NCAT for an order to settle the dispute. However, this requires the owner to provide proof, which can be onerous.

The only other recourse might be that there is a “defect” in the common property walls causing acoustic issues or that the hot water system was installed unlawfully (ie without the proper approvals of the Owners Corporation, if this is relevant). Again, you would need expert evidence to support your case.

Read the full question and our detailed response here.