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Compliant Handling policy

The purpose of this document is to assist you lodge a formal complaint if you wish to do so and how and when we will respond to your complaint.

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TESTIMONIALS

What our clients says about us

Over the last 12 months, Premium Strata has received more than 50 Google and Product Reviews, achieving an average score of 4.5 out of 5. *January 2026

  • Having worked with two previous strata managers, I had almost resigned myself to the experience.

    That changed the moment we moved to Premium Strata, offering a calibre of professionalism, reliability and proactiveness that our scheme had never experienced before.

    JEREMY, JANUARY 2026

    Our move to Premium Strata has been excellent

    We suffered from poor and indifferent management for quite some time. Nicole has been a breath of fresh air. She has taken over some major works that were being tendered and has taken the stress off the committee.

    DAVID, JANUARY 2026

  • As a building consultant and waterproofing specialist, I can confidently say that Premium Strata stands out from many others in the industry.

    With over 17 years’ experience supporting Strata Corporations […] It’s comforting to see that a truly hands-on approach still exists in this industry.

    CHRIS, DECEMBER 2025

    The best strata company that our building has worked with and this is our tenth year with Premium strata.

    Excellent service and nothing is ever hard and with quick responses.

    MARIO, DECEMBER 2025

  • Premium Strata have been invaluable in helping our building through the major remedial works process

    Jumping in during critical negotiations and helping ensure we’ve got all the best contractors ready to support us […] Without Premium Strata I think we’d be burned out, with ever increasing insurance premiums and no clear path for managing our building’s complex needs.

    BECKY, NOVEMBER 2025

    Best Strata Managers 

    I have properties with Sandro and Marulie, and my experience with them has been nothing short of amazing. Their dedication and commitment to my properties have been so exceptional. Thank you Premium for providing some of the best strata managers on the market.

    JAMES, FEBRUARY 2025

  • Our apartment complex runs seamlessly thanks to the exceptional support from Premium Strata

    Nicole Kazzi’s dedication and warm approach make a real difference, ensuring every detail is managed with care. Truly an outstanding team!

    CECILLE, DECEMBER 2024

    From our first interaction to now, they have been quick to respond and provide solutions.

    Whether it’s regular maintenance or urgent repairs, their team has demonstrated exceptional efficiency and expertise, ensuring our property is always in top condition. What stands out the most is their excellent customer service; they are always friendly and patient in answering questions, making us feel very secure and confident.

    FANGZI, DECEMBER 2024