Strata Management
Premium Strata takes a streamlined, proactive approach to the management of your strata scheme. With Diamond Service you are assured of a licensed strata manager who handles ALL your enquiries. We take away the frustration of having to deal with a different person every time you call. One call, one contact, and one result every time.
Small Portfolios Personal Service
Premium Strata’s Diamond Service ensures the peace of mind that comes from knowing you are in capable hands. Each of our licensed managers is assigned a small portfolio. Small means manageable, flexible and responsive. You can expect:
To speak directly to the person responsible for your care
To have your work-order actioned within 24 hours
To receive the best advice on how to manage your scheme – advice backed by an impressive bank of property expertise
You can expect our proactive managers to address matters early to avoid them turning into issues
To be guided to swift resolution when disputes arise – and they will, at one time or another, because that is just a fact of strata living
To be provided with all the information you need to avoid error and delay
A Total Management Approach
Premium Strata is all about sustaining a structure that keeps your day-to-day running as smooth as possible. Features of our service include:
Same-day communication returns
We guarantee to return all phone calls and respond to all emails by the end of the business day.
Weekly creditor payments
We ensure your contractors are paid promptly and within their payment terms through weekly invoice processing.
24/7 emergency assistance
Access round-the-clock emergency support from a licensed strata manager.
Regular updates
Stay informed with frequent
updates on meeting resolutions and ongoing issues.
Monthly financial reporting
Receive clear monthly reports for effective repairs and maintenance planning.
Prompt Work Orders
Work orders are raised within 24 hours, with emergencies addressed immediately.
Capped Fees,
No Surprises
Best of all, our monthly rates and disbursement fees are capped. There are no hidden or additional expenses. You know from day 1 exactly what the costs will be, which allows for accurate budgeting. We offer a 6 month trial period after which, if clients are not thoroughly satisfied, the contract can be terminated, and the one-off integration charge will be refunded. Please contact us for terms & conditions.
TESTIMONIALS
What our clients says about us
Over the last 12 months*, Premium Strata has received more than 50 Google and Product Reviews, achieving an average score of 4.4 out of 5. *May 2024
Whatever it takes
In 2007, Premium Strata took over as managing agent for our block of six offices and warehouses. We were experiencing a number of issues that had been left to drag on due to our previous manager’s lack of professionalism. Leanne had these sorted in no time. She’s great with people, always contactable, and she gets the job done, whatever it takes. When the pressure’s on, it’s great to have someone around that you know you can count on.
PM MATRAVILLE
Beyond the call of duty…
Leanne willingly took responsibility for an issue we were having with outstanding defects. She didn’t have to, but she did anyway. The situation was stressful and unpleasant for all concerned, but Leanne persisted. Her experience in managing cases like this was obvious in the way she dealt with lawyers, insurers and various consultants. Always very thorough, she follows up, and insists that any action is actually carried out.
AR ROCKDALE
Diamond Service…enduring quality.
I have been involved with Leanne as a strata manager for some years, and in all that time she has never been anything but exceptional in her understanding of clients’ needs and her delivery of service. It was exciting to hear that she has now gone out on her own, and I’m sure that Premium Strata will be a great success under Leanne.
FM DOUBLE BAY
Premium Strata…don’t hesitate.
Leanne and her team’s ready availability and attention to detail on a daily basis are just superb. It’s a pleasure to work with her. I wouldn’t hesitate to recommend Premium Strata’s services. I am confident they are as good as you will find anywhere. Better, in fact.
TP WOLLSTONECRAFT
Extensive knowledge… enormous help.
Inger’s extensive knowledge of current legislation and compliance have helped us enormously with the day-to-day running of our strata affairs, but especially with the extensive repairs required for building defects within affected lots and common property areas.
EW BROOKVALE
A real blessing…
Ms Inger Brettle of Premium Strata has been managing our scheme for over twelve months. It has been a blessing to have a strata manager of her quality assisting us. Premium Strata inherited a chaotic management situation from our previous strata manager, but Inger has calmly and efficiently gone about resolving the difficult issues, one at a time.
RM RUSHCUTTERS BAY
No request is too much…
With Inger’s guidance and efficient processes, our scheme closed with a surplus of funds in the first year. We couldn’t have been happier. Apart from that, the Premium Strata team is a real pleasure to deal with. Nothing is ever too much for them, and no matter how skinny the time-frame, they always deliver.
CP SILVERWATER
First class…nothing less.
Premium Strata’s fast turnaround in response to emails, phone messages, and correspondence, and their dedication to ensuring the strata committee is updated on all matters of compliance is first class.
RR ROSE BAY
